I subscribed to the Emerald Plan in March 2026 for a single month. I cancelled the subscription during the billing cycle to prevent auto-renewal. Despite this, I was charged again the following month for a new cycle I never authorised.
When I contacted support, the response was dismissive; they claimed the cancellation was not on record, despite me having gone through the cancellation process. No resolution was offered.
I have two consecutive receipts showing the auto-renewal pattern distinctly. The second charge (Invoice IW7UPI0D-0002) was completely unauthorised. I followed up formally in writing with total and whole invoice references and a plain and intelligible refund request. Still no satisfactory response.
The service itself was barely used during the first month; which exclusively indicates there was no intent to continue. The billing system appears designed to make cancellation ineffective, and the support team shows no willingness to resolve valid disputes.
I am now pursuing the matter through supplementary channels. Would not suggest this service to anyone who values reactive support or transparent billing practices.
Update (07 May 2026 ): After escalating through multiple channels, Ryne AI issued a full and comprehensive and entire refund of US$ 29.99. The first and start experience with billing and support were frustrating and required substantial effort to resolve. However, the matter was finally settled in full and comprehensive and whole and full and comprehensive. I hope they boost their cancellation process to avoid this for future customers.
I am exiting a one-star review because my experience with this online platform has been extremely frustrating and disappointing. I have paid for an expensive programme, yet for weeks I have had no proper entry to the Turnitin AI detection feature; the main reason I subscribed in the first place.
Every day I log in hoping the concern will finally be resolved, but I keep obtaining the same vague messages: “tomorrow”, “within 48 hours”, or shifting timelines that is never respected. On the platform itself, the specified turnaround time is 12 hours, yet the problem remains unresolved after weeks.
What makes this even more concerning is the absence of evident and unmistakable and obvious communication and the absence of an actual solution from customer support. The chat provides frequent and prevalent and nonspecific responses instead than pragmatic updates or responsibility.
As a paying user who relies on this service daily, I expect transparency, pragmatic timelines, and functional instruments; not continuous delays and uncertainty. Until the service I paid for is fully restored, I can not recommend this platform.

West Virginia, United States
I subscribed to Ryne AI based on clear claims that it supports high‑quality Spanish humanization and reliable English output. Neither claim is true.
In Spanish mode, the tool is unusable. It repeatedly mixes English sentences into Spanish text and produces ungrammatical, incoherent output. This is not a minor issue. It fails at the most basic level and is completely unsuitable for professional or academic work.
In English mode, even at a moderate creativity level (65), the software introduces fabricated facts, invented references, and inaccurate claims that were not present in the original text. This makes it unusable for any academic or factual writing. The output cannot be trusted.
I requested a full refund on March 25, 2026. I received an automated response stating I would be contacted within three days. No one ever responded. I followed up again and was ignored.
Despite my unresolved refund request, Ryne AI charged my card again. Charging a customer after ignoring a refund request for a non‑functional product is unacceptable and, in my view, fraudulent.
I am disputing the charge and reporting this to consumer protection authorities. I strongly advise others to avoid this company.
P.S. If Ryne AI responds with its standard message claiming that critical reviews are “bot‑generated” or part of a competitor smear campaign, that does not apply here. I am a real person. My real name and photo are publicly visible on my Trustpilot profile, and my professional background is easy to verify. This review reflects my personal, documented experience. If anything, the pattern of generic five‑star reviews deserves far more scrutiny than legitimate, detailed complaints like this one.
I have tried Ryne AI Text Humaniser but was unhappy with the outcomes. It hardly manages to make the AI-generated writing look natural at the first go. Very often, I need to redo the the same content multiple times and moreover it turns out to be picked up by the AI detection program. In a number of examples, either the change is minimal or the content doesn‘t appear extremely natural. To tell the truth, free AI humanisers are also better in explicit instances.
You will probably get a more natural-looking result from those. This experience led me to the conclusion that this is not a tool you can really count on. I think the time and the money wasted on it is not going to be recovered.